Returns or Exchanges: If you are returning merchandise for a refund or exchange. please email customerservice@diyhomeimprovementcenter.com for a Return Authorization Number. Please include in the email your name, invoice number, the items you wish to return and the reason for the return. You will be provided with a RA Number and instructions for returning the merchandise. If you are requesting a refund, we will issue a refund for the items returned (less shipping charges) after we receive the items in unused and undamaged condition in its original unopened packaging with all accessories and manuals included. If you are requesting to exchange the merchandise, the replacement will be shipped to you once we receive the return. Shipping charges will apply to the replacement package. Returns are to be shipped prepaid by the buyer. Returns must be received within 30 days of the invoice date. Note: We do not accept returns or issue refunds on the following items: Vinyl Shutters, Corstone Products, Lasco Products, Special Order Items and any returns with a total value less than $10.00. Shipping Errors or Defective Product: If you are returning merchandise due to a shipping error or defect, please contact customer service within 15 days of receipt. You will have the option to return the merchandise for a full refund or have the items re-shipped. You will not be charged for return or replacement shipping charges. Damaged Merchandise: Please inspect your package(s) before signing the release. Once you have signed the release, you have accepted the goods in their current condition. If the goods are damaged, you should refuse to sign the release. If your merchandise is damaged, please contact customer service within 15 days of receipt. Per your request, we will ship you a replacement or cancel your order. Note: We do not replace or refund damaged merchandise if it has been installed. Restocking Fee: A restocking fee may be charged on some items due to crating and packaging. A restocking fee of 30% will be charged on any items received after 30 days, if we accept the return. Unauthorized Returns: Merchandise returned without authorization will not be accepted and returned to you at your cost without credit approval. Warranties: Warranties are provided by the manufacturer of the products. Please complete and mail any warranty cards received with your merchandise. If you need help with a warranty claim please contact customer service. | 
Return Policy
